Our qualitative study on the trusted advisor’s role adjustment during the succession process and the advisor’s affect on his or her clients’ emotions has been voted as “best presented paper” at the Transeo General Assembly in Liège, Belgium.
The paper is part of Alexandra Michel’s PhD thesis. Based on interviews and archival material on 5 recent succession phases, we find that
- The advisor changes his or her role during the succession process from that of a “psychologist” to a “project planner”, then a “doer”, and ultimately a “coach”.
- Only when the advisor fully changes his or her role (and isn’t stuck, for instance, in the role of a “doer”), also incumbent and successor can adjust their own roles (something that, as Wendy Handler told us 21 years ago, is very important for the outcome of the succession process!). In other words, satisfaction of incumbent and successor is only high in the end, if role adjustment fully took place.
- Negative emotions cannot and should not be fully avoided throughout the succession process. Indeed the advisor needs to trigger phases of negative emotions and dissatisfaction in order to advance the process. It is, however, also in the responsibility of the trusted advisor to help the clients overcome this negative emotions.
In case your interested in the presentation or the full paper, let me know via email [nadine.kammerlander AT unisg.ch] or via the contact formula.